|Successful COO||Failing COO|
Internal systems and processes continually improving
Internal systems and processes getting worse
Strategies and objectives agreed to with the CEO are being purposely implemented throughout the organization
Organization is not implementing these strategies and objectives; signs of an overly political, unpredictable or slow moving organization
People agree that the company and various functions are well-managed and that the COO exemplifies that
People are not satisfied with the quality of management and leadership throughout the company
CEO and COO speak with one voice
Organization confused about strategy and direction of the company
Upholds the core values of the company including empowerment and other servant leadership based principles.
Does not uphold such values and principles.