All Ops Stories events are run by you, our community members. We believe that everyone is an expert of something, and that the best learning happens when we share our knowledge and experience with others in group discussions, 1:1s, or social settings. Therefore, our preferred event format is a roundtable - where you bring a topic you'd like to discuss, and everyone pitches in.
All our events currently run online. We will start hosting socials offline / in person in early 2022, circumstances allowing.
With an exception of Book Club which is planned ~6 months in advance, we usually announce our other events 1-2 weeks ahead. The best way to keep informed is by keeping an eye on Slack #01_announcements channel as well as your inbox.
Roundtables
Group discussions on topics that matter to our community members. You pick a topic and put a couple of questions together. We then gather to discuss in smaller groups and finally bring our learnings together. Would you like to host a roundtable / bring a topic to discuss? CLICK HERE.
Book Club
Do you want to host a book club session? Pick a book and get in touch with Laura Parker on Slack. More on organising a book club here.
Workshops
Workshops on specific topics run by our community members. If you'd like to organise a workshop for Ops Stories, get in touch (or DM AuΕ‘rinΔ or Astrid on Slack).
Socials
Yup, Ops people like to have fun too! π Keep your eyes peeled. Even if right now we can't meet irl, we can still have fun on the www π
UPCOMING EVENTS
Monthly COOhort Meetup
June 1, 2022 5:00 PM (GMT+1)
π€ NetworkingβοΈ Roundtable
Charlene Chen,
Co-Founder of Operations Nation
Online
Coming up!
NetworkingCOO
![An Introduction to ISO 27001: Why You Probably Dnoβt Need It (Yet) [Data Protection Workshop with Trust Keith]](/_next/image?url=https%3A%2F%2Fsuper-static-assets.s3.amazonaws.com%2F9d7e0c8e-b207-47c3-88ba-a94fe392a0ff%2Fimages%2F47796be9-f149-4d5d-80f7-48dd28be8cb6.png&w=3840&q=80)
An Introduction to ISO 27001: Why You Probably Dnoβt Need It (Yet) [Data Protection Workshop with Trust Keith]
June 16, 2022 4:30 PM (GMT+1) β June 16, 2022 5:30 PM (GMT+1)
π οΈ Workshop
Team @ Trust Keith
Online
Coming up!
Data protectionCompliance
ALL EVENTS
We do our best to take notes at our events. It's always a collaborative effort and all event attendees have edit access to the docs, so whilst you may not find consistency, you'll hopefully find some interesting pieces of information π To read the notes, look for π in the event title which indicates that there are notes, and open that event as page.
| Date & Time | Event type | Status | Event title (π indicates notes) | Host | RSVP | Location | Tags |
|---|---|---|---|---|---|---|---|
June 29, 2022 5:00 PM (GMT+1) | π€ NetworkingβοΈ Roundtable | Coming up! | Monthly COOhort Meetup | Charlene Chen,
Co-Founder of Operations Nation | Online | NetworkingCOO | |
June 16, 2022 4:30 PM (GMT+1) β June 16, 2022 5:30 PM (GMT+1) | π οΈ Workshop | Coming up! | An Introduction to ISO 27001: Why You Probably Dnoβt Need It (Yet) [Data Protection Workshop with Trust Keith] | Team @ Trust Keith | Online | Data protectionCompliance | |
June 1, 2022 5:00 PM (GMT+1) | π€ NetworkingβοΈ Roundtable | Coming up! | Monthly COOhort Meetup | Charlene Chen,
Co-Founder of Operations Nation | Online | NetworkingCOO | |
May 19, 2022 4:30 PM (GMT+1) β May 19, 2022 5:30 PM (GMT+1) | π οΈ Workshop | Coming up! | How to Manage a Data Breach Compliantly and Avoid Reputational Damage [Data Protection Workshop with Trust Keith] | Team @ Trust Keith | Online | Data protectionCompliance | |
May 16, 2022 6:30 PM (GMT+1) | π₯³ Social | Coming up! | ONniversary π | Operations Nation & Qatalog | London | FUN!!! | |
May 13, 2022 8:10 AM (GMT+1) β May 13, 2022 9:30 AM (GMT+1) | βοΈ Roundtable | Coming up! | Should We Future-Proof Operations? | Christian Ayerst,
COO & Founder at Gigl | Online | Operational Excellence | |
May 4, 2022 6:00 PM (GMT+1) β May 4, 2022 7:00 PM (GMT+1) | π€ Networking | Coming up! | Ops Collectif Check-In | Astrid Verstraete,
Co-Founder at Operations Nation & Operations Consultant | Online | Consulting | |
May 4, 2022 5:00 PM (GMT+1) | π€ NetworkingβοΈ Roundtable | Coming up! | Monthly COOhort Meetup | Host | Online | NetworkingCOO | |
April 27, 2022 4:30 PM (GMT+1) β April 27, 2022 5:30 PM (GMT+1) | π οΈ Workshop | Past | When and How to Respond to Data Subject Access Requests [Data Protection Workshop with Trust Keith] | Team @ Trust Keith | Online | Data protectionCompliance | |
March 24, 2022 4:30 PM (GMT+1) β March 24, 2022 5:30 PM (GMT+1) | π οΈ Workshop | Past | Data Protection Workshop with Trust Keith: Learn how to market compliantly and why you don't always need consent π° | Team @ Trust Keith | Online | Data protectionCompliance | |
March 7, 2022 5:00 PM (GMT+1) β March 7, 2022 6:30 PM (GMT+1) | βοΈ Roundtable | Past | Optimising Customer Service for Scale | Mike Strange,
Operations Director @ Just Eat for Business | Online | Customer OperationsCustomer ServiceScaling | |
February 24, 2022 4:30 PM (GMT+1) β February 24, 2022 5:30 PM (GMT+1) | π οΈ Workshop | Past | Data Protection Workshop with Trust Keith: Learn how to market compliantly and why you don't always need consent π° | Team @ Trust Keith | Online | Data protectionCompliance | |
January 27, 2022 4:30 PM (GMT+1) β January 27, 2022 5:30 PM (GMT+1) | π οΈ Workshop | Past | Data Protection Workshop with Trust Keith: Learn How to Figure Out If Your Business Is Data Protection Compliant π | Team @ Trust Keith | Online | Data protectionCompliance | |
January 19, 2022 8:25 AM (GMT+1) β January 19, 2022 9:30 AM (GMT+1) | βοΈ Roundtable | Past | Decision Making | Ghilaine Chan,
Director of Operations @ Hubbub Fundraising, Virtual/Interim COO & Chief of Staff | Online | Strategy | |
December 15, 2021 | π₯³ Social | Past | Virtual Holiday Party π Hosted by COOhort, Featuring Ops Stories π | COOhort Community | Online | FUN!!! | |
December 8, 2021 4:30 PM (GMT+1) β December 8, 2021 5:30 PM (GMT+1) | π Office Hours | Past | Office Hours with Trust Keith: get your boring data protection questions solved | Team @ Trust Keith | Online | Data protectionCompliance | |
November 30, 2021 6:30 PM (GMT+1) β November 30, 2021 8:00 PM (GMT+1) | π Book Club | Past | Noise: A Flaw In Human Judgement by Daniel Kahneman | Sarah Touzani,
COO @ Creditspring
& Alex d'Annunzio,
Product Performance Lead @ Onfido | Online | Books | |
November 24, 2021 8:30 AM (GMT+1) β November 24, 2021 9:30 AM (GMT+1) | βοΈ Roundtable | Past | Strategic Workforce Planning | Ghilaine Chan,
Director of Operations @ Hubbub Fundraising, Virtual/Interim COO & Chief of Staff | Online | People OpsStrategy | |
October 21, 2021 4:30 PM (GMT+1) β October 21, 2021 5:30 PM (GMT+1) | π Office Hours | Past | Office Hours with Trust Keith: get your boring data protection questions solved | Team @ Trust Keith | Online | Data protectionCompliance | |
October 19, 2021 12:00 PM (GMT+1) β October 19, 2021 1:00 PM (GMT+1) | π Book Club | Past | The Making of a Manager: What to Do When Everyone Looks to You by Julie Zhuo | Rendl Clark,
Director
@ Boulder Startup Week | Online | BooksPeople Management | |
September 23, 2021 4:30 PM (GMT+1) β September 30, 2021 5:30 PM (GMT+1) | π Office Hours | Past | Office Hours with Trust Keith: get your boring data protection questions solved | Team @ Trust Keith | Online | Data protectionCompliance | |
September 21, 2021 12:30 AM (GMT+1) β September 21, 2021 1:40 PM (GMT+1) | π οΈ Workshop | Past | Salary Sacrifice - It's a No Brainer! | Megan Worthing-Davies,
COO and Co-Founder of Maji Financial Wellbeing | Online | FinancePensions | |
September 16, 2021 8:00 AM (GMT+1) β September 16, 2021 9:30 AM (GMT+1) | βοΈ Roundtable | Past | How Do You Get Recognition In An Operations Role? | Simone Werzberger,
Operations Manager @ Trail | Online | StrategyProfessional DevelopmentLeadershipPeople ManagementEmotional Intelligence | |
September 8, 2021 8:30 AM (GMT+1) β September 8, 2021 9:30 AM (GMT+1) | π Book Club | Past | Range: How Generalists Triumph in a Specialized World by David Epstein | Zoe Williams,
Business Development
@ Palantir Technologies | Online | BooksProfessional Development | |
August 19, 2021 4:30 PM (GMT+1) β August 19, 2021 5:30 PM (GMT+1) | π Office Hours | Past | Office Hours with Trust Keith: get your boring data protection questions solved | Team @ Trust Keith | Online | Data protectionCompliance | |
July 8, 2021 8:30 AM (GMT+1) β July 8, 2021 9:30 AM (GMT+1) | π Book Club | Past | Getting Things Done: The Art of Stress-Free Productivity by David Allen | Astrid Verstraete,
Operations Consultant
& Co-Organiser of Ops Stories | Online | BooksProductivity | |
June 16, 2021 8:30 AM (GMT+1) β June 16, 2021 9:30 AM (GMT+1) | π Book Club | Past | The Checklist Manifesto by Atul Gawande | AuΕ‘rinΔ KerΕ‘anskaitΔ,
Head of Operations
@ Sphere | Online | BooksProductivity | |
May 26, 2021 5:00 PM (GMT+1) β May 26, 2021 6:00 PM (GMT+1) | π οΈ Workshop | Past | ISO Workshop | Jon Passmore,
Strategy & Innovation Director
@ 2SB | Online | ISO | |
May 20, 2021 8:00 AM (GMT+1) β May 20, 2021 9:30 AM (GMT+1) | π οΈ Workshop | Past | OKRs Workshop | Michaela Peicheva,
Director of Operations
@ WeFarm | Online | FrameworksOKRs | |
May 14, 2021 1:00 PM (GMT+1) β May 14, 2021 2:00 PM (GMT+1) | π Lunch & Learn | Past | Demetre Constantopolous on Recruiting Without Bias: How to Improve the Diversity and Quality of your Candidates | Guest:
Demetre Constantopoulos,
Financial Manager
@ Applied | Online | Diversity & InclusionHiring | |
May 13, 2021 6:30 PM (GMT+1) β May 13, 2021 8:00 PM (GMT+1) | π Book Club | Past | So Good They Can't Ignore You: Why Skills Trump Passion in the Quest for Work You Love by Cal Newport | Michael Strange,
Director of Operations
@ City Pantry | Online | BooksProfessional Development | |
May 12, 2021 6:30 PM (GMT+1) β May 12, 2021 7:20 PM (GMT+1) | π οΈ Workshop | Past | Boulder Startup Week: How To Pick your Battles When There Are Little Fires Everywhere? | Alex d'Annunzio,
Product Performance Lead
@ Onfido | Online | ||
May 11, 2021 6:30 PM (GMT+1) β May 11, 2021 7:20 PM (GMT+1) | π£ Panel | Past | Boulder Startup Week: How To Ensure That The New Processes Stick | Alex d'Annunzio,
Product Performance Lead
@ Onfido | Online | ||
April 27, 2021 8:00 AM (GMT+1) β April 27, 2021 9:30 AM (GMT+1) | βοΈ Roundtable | Past | How to Make the Hybrid Workspace Work? | Michael Strange,
Director of Operations
@ City Pantry | Online | Remote WorkTeam Management | |
April 23, 2021 1:00 PM (GMT+1) β April 23, 2021 1:50 PM (GMT+1) | βοΈ Roundtable | Past | Ops, Product and Anything In-Between | Michaela Peicheva,
Director of Operations
@ WeFarm | RSVP by messaging Michaela on #ops-to-product channel on Slack | Online | Product Operations |
April 15, 2021 6:30 PM (GMT+1) β April 15, 2021 8:00 PM (GMT+1) | π Book Club | Past | The 5 Languages of Appreciation in the Workplace: Empowering Organizations by Encouraging People by Gary Chapman | Cameo Choquer,
Operations Manager
@ Applied | Online | BooksLeadershipTeam Management | |
April 15, 2021 1:00 PM (GMT+1) β April 15, 2021 2:00 PM (GMT+1) | π Lunch & Learn | Past | Paul Scott from SaasCV on CVs, LinkedIn profiles and connecting with hiring managers | Guest:
Paul Scott,
Founder
@ SaaSCV | Online | CareerProfessional Development | |
March 23, 2021 6:30 PM (GMT+1) β March 23, 2021 8:00 PM (GMT+1) | π Book Club | Past | Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead by BrenΓ© Brown | Alex d'Annunzio,
Product Performance Lead
@ Onfido | Online | BooksLeadership | |
March 18, 2021 | π₯³ Social | Past | Understanding and beating impostor syndrome with Spill β Ops Stories 3rd Birthday Special π | Ops Stories | Online | FunProfessional Development | |
February 23, 2021 8:00 AM (GMT+1) β February 23, 2021 9:30 AM (GMT+1) | βοΈ Roundtable | Past | How To Pick your Battles When There Are Little Fires Everywhere? | Astrid Verstraete,
Operations Consultant
& Co-Organiser of Ops Stories | Online | Strategy | |
January 20, 2021 8:00 AM (GMT+1) β January 20, 2021 9:30 AM (GMT+1) | βοΈ Roundtable | Past | How to Optimise Collaboration Between Tech Teams and Wider Business? | James Fell,
COO
@ MMOB | Online | Teamwork | |
January 6, 2021 | π οΈ Workshop | Past | Understanding What Your Financial Statements Really Mean | Ju-Vern See,
COO
@ Quantico | Online | Finance | |
December 3, 2020 | π₯³ Social | Past | 2020 Winter Social: Resilience Session & Networking | Ops Stories | Online | Fun | |
November 25, 2020 | π οΈ Workshop | Past | How to Build a Financial Model | Imran Chagpar,
Head of Finance
@ ByMiles | Online | Finance | |
November 17, 2020 | βοΈ Roundtable | Past | How To Make The Move From Firefighting To Strategy? | Kirsty Power,
Head of Customer Operations
@ Lantum | Online | Strategy | |
October 15, 2020 | π Book Club | Past | Good Strategy/Bad Strategy by Richard Rumelt | Alex d'Annunzio,
Co-Founder
@ Furlouvailable | Online | BooksStrategy | |
October 14, 2020 | βοΈ Roundtable | Past | Operational KPIs and Role Development in SaaS (especially when Finance & People are none of your business) | Sarah Margetson,
Operations Lead
@ Unmind | (organised via Slack) | Online | SaaSProfessional DevelopmentGoal Setting |
September 15, 2020 | π Book Club | Past | The Five Dysfunctions of a Team by Patrick Lencioni | Krishna Halai,
Busines Operations Manager
@ SaaStock | Online | Books | |
September 3, 2020 | βοΈ Roundtable | Past | WFH Fatigue | Sarah Touzani,
COO
@ Creditspring | (organised via Slack) | Online | Remote Work |
August 12, 2020 | βοΈ Roundtable | Past | Selling and Decision Making with Remote Customers | Nicholas Bushby,
Founder & Operations Adviser
@ PRop Advisory | (organised via Slack) | Online | Remote Work |
August 6, 2020 | π₯³ Social | Past | End of Summer Social | Ops Stories | Online | Fun | |
July 30, 2020 | βοΈ Roundtable | Past | All About Product Operations | Alexis Poole,
Operations Project Manager
@ Aptimise (NatWest Ventures) | (organised via Slack) | Online | Product Operations |
July 9, 2020 | π Book Club | Past | Thinking Fast & Slow by Daniel Kahneman | Sarah Touzani,
COO
@ Creditspring | Online | Books | |
June 25, 2020 | π₯³ Social | Past | New Members Social on Icebreaker.video | Ops Stories | (organised via Slack) | Online | FunNetworking |
June 17, 2020 | βοΈ Roundtable | Past | Learning to <3 Hubspot: Insights & Best Practices (tool demo) | Ania Futrzyk,
Customer Operations Manager
@ Trust Keith | (organised via Slack) | Online | Tools |
June 10, 2020 | βοΈ Roundtable | Past | How to Successfully Expand Your Team with Outsourcing? | Michal Kubis,
Global Head of Operations
@ GuestReady Group | Online | OutsourcingScaling | |
June 2, 2020 | π Book Club | Past | Difficult Conversations by B.Patton, D.Stone, S.Heen | Marie Krebs,
People Operations Manager
@ Learnerbly | Online | Books | |
June 1, 2020 | π Book Club | Past | Leaders Eat Last by Simon Sinek | Marie Krebs,
People Operations Manager
@ Learnerbly | Online | Books | |
May 27, 2020 | βοΈ Roundtable | Past | How to Build Operations in an Early Stage Startup? | Cristina Munteanu,
Head of Operations
@ BIZZBY | Online | Early Stage | |
May 13, 2020 | π Book Club | Past | The 4 Disciplines of Execution by McChesney, Huling, & Covey | AuΕ‘rinΔ KerΕ‘anskaitΔ,
Head of Operations
@ Sphere | Online | Books | |
May 5, 2020 | π Book Club | Past | Quiet: The Power of Introverts in a World That Can't Stop Talking by Susan Cain | Laura Parker,
Head of Strategy & Operations
@ GTN | Online | Books | |
April 9, 2020 | βοΈ Roundtable | Past | What Does Crisis Management Mean To You & Your Company? | Scott Hinkle,
Operations Manager and Team Leader
@ Wasafiri Consulting | Online | Crisis Management | |
April 2, 2020 | βοΈ Roundtable | Past | Two Weeks In - What Have We Learned as Ops Leaders? | Astrid Verstraete,
Operations Consultant
& Co-Organiser of Ops Stories | Online | Crisis ManagementCOVID | |
March 10, 2020 | βοΈ Roundtable | Past | Career Convos - How to Get A(nother) Job in Ops? | Impromptu guest speaker:
Finlay Clark,
former UK Country Manager
@ Waze | (organised via Slack) | London | Professional Development |
February 27, 2020 | βοΈ Roundtable | Past | Enabling Teams To See The Connection Between Meaningful Impact And Commercial Goals | Luke Byrne,
COO
@ Sustainable Restaurants Association | London | StrategyTeam Management | |
February 11, 2020 | βοΈ Roundtable | Past | Harnessing Customer Feedback & Creating a "Feedback Machine" | Alex D'Annunzio,
Head of Business Operations
@ JustPark | (organised via email) | London | Customer Operations |
February 7, 2020 | βοΈ Roundtable | Past | B2B Operations After Series A | Sarah Margetson,
Operations Lead
@ Unmind | (organised via email) | London | B2B |
February 4, 2020 | π£ Panel | Past | "So You Want to Be a COO?" | Panelists: Sarah Touzani - COO @ Creditspring, Lyndsay Morgan - Operations Director @ Climb Online, Chris Smith - COO @ AVA Experience, Kelsey Traher - COO @ Marvel App, and Phill Burton - COO @ Bloom & Wild.
Moderator: Charlene Chen, COO @ Lantum. | London | Professional Development | |
January 30, 2020 | βοΈ Roundtable | Past | Customer Health Scores | Emily Skinstad,
Director of Operations
@ Techstars | London | Customer OperationsCustomer Success | |
December 11, 2019 | π₯³ Social | Past | Winter Drinks 2019 | Ops Stories | London | Fun | |
December 4, 2019 | βοΈ Roundtable | Past | Scalable Hiring | Marie Krebs,
People Operations Manager
@ Learnerbly | (organised via email) | London | Hiring |
November 29, 2019 | βοΈ Roundtable | Past | Salary Bands Transparency | Mike Brzozowski,
Head of Operations
@ Goji | (organised via email) | London | TransparencyCulture |
November 27, 2019 | βοΈ Roundtable | Past | What is the Role of Chief of Staff? | Penny Penati,
Operations Lead > Chief of Staff
@ Laka | London | Professional Development | |
September 12, 2019 | βοΈ Roundtable | Past | How Can Ops & Product/Engineering Work Better Together | Sarah Touzani,
COO
@ Creditspring | London | Teamwork | |
September 5, 2019 | π₯³ Social | Past | Ops Stories & Customer Stories Joint Social | Ops Stories | - | London | Fun |
September 4, 2019 | π Book Club | Past | Thinking Fast and Slow by Daniel Kahneman | Laura Parker,
Operations Manager
@ GTN | London | Books | |
August 29, 2019 | βοΈ Roundtable | Past | Performance Review | Annie Coleridge,
Head of Strategy and Operations
@ Thriva Health | (organised via email) | London | Performance Review |
August 22, 2019 | π₯³ Social | Past | Summer Drinks | Ops Stories & Gareth Keane, Team Leader at WonderBill, who hosted the party in his back garden! π | London | Fun | |
August 7, 2019 | π Book Club | Past | Radical Candor by Kim Scott | Laura Parker,
Operations Manager
@ GTN | London | Books | |
July 24, 2019 | βοΈ Roundtable | Past | Company Culture | Laura Parker,
Operations Manager
@ GTN | (organised via email) | London | Culture |
July 17, 2019 | βοΈ Roundtable | Past | Exploring Customer Success and Mapping Customer Journeys | Emily Skinstad,
Operations Manager
@ Techstars | London | Customer Success | |
June 26, 2019 | βοΈ Roundtable | Past | How To Ensure That The New Processes Stick | Robin Scharf,
COO
@ Crozdesk | London | Process Implementation | |
June 6, 2019 | βοΈ Roundtable | Past | Personal Development Planning for Operations Managers | Marie Krebs,
People Operations Manager
@ Learnerbly | London | Professional Development | |
June 5, 2019 | π Book Club | Past | Start With Why by Simon Sinek | Laura Parker,
Operations Manager
@ GTN | London | Books | |
May 1, 2019 | π Book Club | Past | Measure What Matters by John Doerr | Laura Parker,
Operations Manager
@ GTN | London | Books | |
March 21, 2019 | π₯³ Social | Past | Ops Stories 1st Birthday Party | Ops Stories & Ana Neamtu, Operations Executive @ APEXX Fintech, who hosted us at her office! π | London | Fun | |
February 28, 2019 | βοΈ Roundtable | Past | Working With Teams Across Multiple Timezones | Gareth Keane,
EMEA Regional Lead
@ Ansira | London | ScalingRemote Work | |
January 15, 2019 | βοΈ Roundtable | Past | L&D & OKRs | Emma Northcott, Organisational Scaling Lead @ Monzo Bank & Michaela Peicheva, Head of Operations @ Wefarm | (organised via email) | London | Learning & Development |
January 9, 2019 | βοΈ Roundtable | Past | How To Find, Train and Motivate Ops Team? | Liz Stevens,
Head of Business Change
@ Growth Street | London | HiringTeam Management | |
December 5, 2018 | π₯³ Social | Past | Winter Drinks | Ops Stories | (organised via email) | London | Fun |
November 1, 2018 | βοΈ Roundtable | Past | Negotiating Your Way to Ops Success | Ana Neamtu,
Operations Executive
@ APEXX Fintech | London | Negotiation | |
September 20, 2018 | βοΈ Roundtable | Past | Why Does EQ Matter For Ops Leaders/Managers | Inga Driksne,
Head of Operations
@ Duel | London | Emotional IntelligenceTeam ManagementLeadership | |
August 16, 2018 | π₯³ Social | Past | Summer Drinks | Ops Stories | London | Fun | |
June 13, 2018 | βοΈ Roundtable | Past | How to Build a Diverse, Robust and Fulfilled Team | Ellis Turmel,
Operations Manager
@ Apolitical | London | Diversity & InclusionHiringLeadershipTeam ManagementCulture | |
May 9, 2018 | βοΈ Roundtable | Past | Defining an Operations Manager + Building up to COO | Ashley Sainsbury,
Head of Operations & Development
@ ihorizon | London | Professional Development | |
March 7, 2018 | βοΈ Roundtable | Past | What Are We Doing Here? | AuΕ‘rinΔ KerΕ‘anskaitΔ,
Head of Operations
@ DICE | (organised via email) | London | |